For anything about your report or order, email support@nebulamap.com. We usually reply within 1-2 business days. It helps to include the email address you used and, if relevant, your report link.

We're happy to help with things like:

• you paid but didn't receive your report (don't forget to check your spam or trash folder too)
• your report link won't open
• a question about your reading, or how to interpret it
• a refund request
• unsubscribing from emails, or a privacy / data request

Mailing address: NebulaMap Advisory, 329 Howe St, Unit #298, Vancouver, BC V6C 3N2, Canada.

Your payment is handled by Stripe and its checkout service Link. So that Stripe can take care of international payments and taxes for you, Stripe (through "Link, LLC") acts as the seller of record for the transaction. That is why:

• your receipt and tax invoice arrive from Link (notifications@link.com), and
• your card statement shows a charge from LINK.COM* NEBULAMAP AD.

This is normal and expected. It is still your NebulaMap purchase, just processed through Link.

For anything about the payment itself, please contact Link, it processed your purchase as the seller of record, so it handles these. For example:

• a card was declined, or you think you were charged incorrectly
• you need another copy of your receipt or tax invoice
• a question about the tax on your receipt, or the charge on your statement

Reach Link Support at support.link.com. There is also a "Visit Link support" link inside your receipt email from notifications@link.com.

A paid report is a personalized digital product generated and delivered immediately, so sales are generally final. We do refund a technical failure on our side (you were charged but no report arrived) and duplicate charges, and we honour any refund right the law gives you. See section 8 of our Terms of Service.

To request a refund, email support@nebulamap.com. See also the full Terms of Service and the FAQ.

No. NebulaMap reports are for self-reflection and entertainment only, not medical, financial, or legal advice. See our Terms of Service.

Each report is reachable only through a private link. A free Herald report is automatically deleted after 7 days. A paid report is kept under your account until you delete it, as is a free report on which you have used a follow-up question. For what we collect, how it is used, and how to request deletion, please see our Privacy Policy.

Our app is available in six languages, but this page along with our Privacy Policy and Terms of Service are published only in English, 日本語, and 繁體中文. We keep the legal documents to these three so the wording stays precise and consistent across the markets we focus on; in any other language you will see the English version, which is the official, governing text.